Carpet Cleaning SE24 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning SE24 provides professional carpet and related cleaning services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, firm or company who requests or receives cleaning services from Carpet Cleaning SE24.
Company means Carpet Cleaning SE24, the cleaning service provider.
Services means carpet cleaning and any associated or additional cleaning services provided by the Company as agreed with the Client.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed request for Services accepted by the Company.
2. Scope of Services
The Company provides professional carpet cleaning and related services in SE24 and nearby areas. The exact scope of work, including the number of rooms, type of carpets, and any specialist treatments, will be agreed at the time of booking or during the initial consultation. Any description of Services is given as a general guide only and does not create a contractual obligation to achieve any particular result.
All Services are subject to assessment of the Premises and the condition of carpets and surfaces. The Company reserves the right to refuse or withdraw Services if conditions at the Premises are unsafe, unsanitary, or materially different from those described by the Client when the Booking was made.
3. Booking Process
Bookings may be requested by the Client using the Companys accepted communication channels. A Booking is only confirmed when the Company has accepted the request and provided confirmation of the date, time, and estimated price of the Services.
The Client is responsible for providing accurate information about the Premises, including size of areas to be cleaned, type and condition of carpets, access restrictions, parking availability, and any specific requirements. If the information provided is incomplete or inaccurate, the Company may adjust the price, modify the scope of work, or cancel the Booking.
The Company will use reasonable efforts to attend at the agreed time and date but cannot guarantee exact arrival times. Any times given are estimates and may be affected by traffic, weather conditions, or prior jobs. If there is a significant delay, the Company will inform the Client as soon as reasonably possible and agree an alternative arrival time or date if required.
4. Access to the Premises
The Client must ensure that the Company has safe and reasonable access to the Premises at the agreed time. This includes arranging suitable parking where necessary and complying with any building or estate rules regarding access.
If the Company is unable to gain access to the Premises at the scheduled time due to reasons within the Clients control, such as no one being present, locked gates, or incorrect address details, the Company may charge a missed appointment fee or a proportion of the agreed price to cover travel and time costs.
The Client is responsible for securing and locking windows, doors, and valuable items before and after the Services are carried out. The Company will take reasonable care when on the Premises but does not accept responsibility for any security issues arising from existing defects or from keys or access codes provided by the Client.
5. Client Obligations
The Client must remove fragile items, valuables, and personal belongings from areas to be cleaned before the Services commence. The Company will not be responsible for damage to items left on the floor or obstructing access to carpets and surfaces.
The Client must inform the Company in advance of any known issues with the Premises, including loose carpets, unstable furniture, damaged flooring, existing stains, or areas that may be sensitive to moisture or cleaning products.
Some stains, odours, and wear may not be fully removable. The Client acknowledges that results depend on the type of stain, length of time it has been present, the material and condition of the carpets, and previous cleaning attempts. The Company does not guarantee complete stain or odour removal.
6. Prices and Quotations
Prices are generally provided based on the information supplied by the Client or following an inspection. Any quotation is an estimate only and may be amended if the actual condition or size of the Premises differs from that described or if the Client requests additional Services.
All prices are given in pounds sterling and, unless stated otherwise, are inclusive of labour and the use of standard cleaning materials and equipment. Additional charges may apply for specialist treatments, heavy staining, moving large or heavy furniture, or working in restricted access areas.
The Company reserves the right to change its prices at any time. Price changes will not affect Bookings already confirmed, except where the scope of the Services has changed by agreement.
7. Payments and Invoices
Unless otherwise agreed in writing, payment for Services is due on completion of the cleaning visit. The Company accepts commonly used payment methods that will be confirmed during the Booking process.
Where the Client is a business or managing agent, alternative payment terms may be agreed, including invoicing after completion with payment due within a specified period. Invoices not paid by the due date may incur interest and administration charges in accordance with applicable law.
The Company reserves the right to suspend or cancel further Services if any outstanding amounts remain unpaid. The Client is responsible for all costs incurred by the Company in recovering overdue payments, including collection and legal costs where permitted by law.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a Booking by giving reasonable notice to the Company. The specific notice period and any cancellation charges will be confirmed at the time of Booking, but the Company generally expects at least 24 hours notice for standard appointments.
If the Client cancels the Booking with less than the required notice, the Company may charge a late cancellation fee or a proportion of the agreed price to cover time allocated and any travel or preparation costs.
The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including staff sickness, vehicle breakdown, severe weather, or other operational issues. In such cases, the Company will offer an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such cancellations or delays.
9. Health, Safety, and Use of Cleaning Products
The Company will carry out Services in a manner that is consistent with applicable health and safety requirements and reasonable professional standards. Cleaning products and equipment are selected for effectiveness and safety when used as directed.
Clients must inform the Company in advance of anyone at the Premises who has allergies, sensitivities, or medical conditions that may be affected by cleaning products, moisture, or noise from equipment. The Company will take reasonable steps to accommodate such information, which may include using alternative products where appropriate.
Freshly cleaned carpets may remain damp for a period after cleaning. The Client is responsible for ensuring safe use of the Premises during and after cleaning, including placing warning signs if necessary, supervising children and pets, and avoiding walking on damp carpets with inappropriate footwear.
10. Waste Handling and Environmental Regulations
The Company will handle and dispose of waste generated in the course of providing Services in accordance with applicable local and national waste and environmental regulations.
General waste arising from the cleaning process will be collected and disposed of safely. Where the Services involve the removal of substantial quantities of waste, old floor coverings, or similar materials, additional charges may apply and must be agreed with the Client in advance.
The Client must not request the Company to dispose of hazardous, illegal, or regulated waste that the Company is not licensed to handle. This includes, without limitation, clinical waste, sharp objects, asbestos, chemicals not supplied by the Company, or any materials prohibited by law. If such materials are discovered, the Company may refuse to proceed with all or part of the Services and may leave the Premises. Any additional costs incurred as a result will be charged to the Client.
11. Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. If damage or loss is caused by the Companys negligence, the Company may, at its discretion, repair the damage, arrange replacement, or compensate the Client up to the reasonable value of the damaged item, subject to evidence of value and condition.
The Companys total liability for any loss or damage, whether in contract, tort, or otherwise, arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Client for the specific Booking in question, except where liability cannot be limited by law.
The Company shall not be liable for any pre-existing damage, wear, discolouration, loose fittings, or shrinkage that becomes apparent during or after cleaning. Some materials may react unpredictably to cleaning, especially if they were previously cleaned with unsuitable products or methods. The Client accepts that there is a small risk of colour changes, pile distortion, or other minor effects when carpets and fabrics are cleaned.
The Company shall not be liable for consequential, indirect, or economic losses, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services.
12. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as reasonably possible, and in any event within a short time after completion of the cleaning visit so that the Company can inspect the issue. The Company will make reasonable efforts to investigate complaints promptly and, where appropriate, offer a rectification visit or other proportionate solution.
The Clients failure to allow the Company a reasonable opportunity to remedy any concern may affect any goodwill gesture or compensation the Company is prepared to offer.
13. Insurance
The Company maintains insurance cover appropriate for the nature of its Services, including public liability insurance, subject to the terms, exclusions, and limits of the relevant policies.
Details of insurance cover and limits may be made available to the Client upon request. Any claim must be notified promptly to the Company to enable compliance with policy conditions.
14. Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to natural disasters, extreme weather, strikes, public health restrictions, or failure of transport or utilities.
15. Personal Data and Privacy
The Company will collect and process personal data provided by the Client, such as names, addresses, and contact details, to manage Bookings, deliver Services, and handle payments and communications. Personal data will be handled in accordance with applicable data protection laws.
The Company will not sell the Clients personal data to third parties. Data may be shared with trusted service providers where necessary for payment processing, administration, or legal compliance.
16. Amendments to Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published in the Companys official information channels or otherwise communicated to the Client.
The Terms and Conditions in force at the time of the Clients Booking will apply to that Booking, unless a change in law or regulation requires otherwise.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Rights and remedies under these Terms and Conditions are cumulative and do not affect any rights or remedies provided by law.
The Client may not assign or transfer any rights or obligations under these Terms and Conditions without the Companys prior written consent. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of Services and supersede any prior discussions, correspondence, or representations.
